Delivery Statement:
Delivery within the United Kingdom only.
Parcel Force / Royal Mail standard rates apply.
Orders dispatched 2.00 pm next-day.
Orders received over the weekend dispatched 2.00 pm Monday.
No collections/deliveries bank or public holidays.
Returns and Exchanges Statement:
Return for refund or exchange or provide a credit note on gifts found not suitable for the recipient.
Buttercup (www.one1rabbit.co.uk) will exchange or provide a refund (less postage costs) for change of mind returns or gift exchanges.
Items must be returned in their original condition, unused, unopened and with no damage to the product or packaging.
a) All returns or exchanges must be instigated within 7 days of receipt.
b) All returns must have a returns number, authorisation can be obtained by calling 01227 265978
c) Postage cost and or claiming for loss or damage are responsibility of the purchaser.
d) Please include the authorised returns number within the package and the copy invoice.
e) Please allow 5 working days following our receipt of returned goods for the refund to be processed.
Adress:
Buttercup 16 Harbour Street Whitstable Kent CT5 1AQ
Independent retailer ‘Buttercup’ www.one1rabbit.co.uk
Privacy Statement:
Buttercup (www.one1rabbit.co.uk) 0nline purchases take place in a safe environment using the latest security technology to protect payments made using the Internet. All payments made by card are encrypted to ensure transactions are kept private and protected as they travel over the Internet. We accept orders only from Web browsers that that permit communication through Secure Socket Layer (SSL).
Employees within our Payment system (Protx) are not able to decrypt a card-holders data or transaction information. Only in extenuating circumstances are the most senior members of staff within the Protx organisation allowed to investigate card fraud normally at the request of a police investigating team.
Web-site Security:
All online purchases are protected using following:
Payment Service Provider (PSP) approved by Lloyds TSB Cardnet.
Our PSP ‘Protx’ compliant with the Payment Card Industry Data Security Standards (PCI DSS).
PCI Compliance
Protx is fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance.
Protx was audited by Trustwave an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
